SHIPPING & DELIVERY
We ship through registered courier companies for orders within India. You will see the delivery date for your order at the time of order confirmation. The delivery time may vary between 4 and 8 weeks. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping and Handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout in "Order Cart" after you provide the shipping address for your order.
SHIPPING OF PRODUCTS
All orders are processed from Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
Once your order is confirmed, we will mail you your Order ID. You can track your order status on www.craftbeton.com from the “Order Status” link in the website footer.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
MODES OF PAYMENT
For shipping within India, we accept all major debit & credit cards and also provide Net Banking options across major banks.
RETURNS & EXCHANGE
Please note that the final delivered products may vary marginally in look, colour and size from what is shown on the website, as each piece is handcrafted.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery at +917042221219 between 9.30AM to 5.30PM IST or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
The price of our merchandise as mentioned on www.craftbeton.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. DCBL reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable.
Orders once placed can be changed or cancelled within 48 hours of placing them.Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. DCBL reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by DCBL.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate DCBL for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information, please refer to our Shipping & Payment Policy.
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases/services on www.craftbeton.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by DCBL. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a fool proof online shopping environment to our users.
DCBL endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if DCBL fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, DCBL may at its discretion charge you for additional shipping cost.
REFUNDS & RETURNS
DCBL shall make all endeavors to deliver defect free products to the purchasers. DCBL does not take title to any returned items purchased by the user unless the item is received by DCBL. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to DCBL within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return even in case the said product has been wrongly delivered.
DCBL holds the sole discretion to determine whether a refund can be issued. For further information, please read our Returns & Exchanges Policy.
Products displayed on www.craftbeton.com attempt to be as accurate as possible. However, DCBL does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by DCBL is not as described, your sole remedy is to contact DCBL within 48 hours of receipt and DCBL reserves the right to provide a solution as per its discretion. DCBL is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.
PRODUCT PRICING DISCLAIMER
Prices shown on the website are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.
From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. DCBL reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.